• Introduction
• Agenda
• Target Audience
• Testimonials
• Speakers
• Ryerson University
• Registration
• Sponsors
• About INTERQUEST

Organized by:     

In Partnership with:     

Speakers

Larry Bennett

Larry Bennett holds the position of Vice President of Digital Print Media at Baker and Taylor, the world's largest distributor of books and complementary products. In that role, he is responsible for all aspects of TextStream, Baker & Taylor's Print On Demand Business. Prior to joining Baker & Taylor, he was president and founder of Public Square Books, a specialty book distribution company, acquired three years ago by Baker & Taylor. Before that, he was CEO of several small businesses in the book distribution space. Always an entrepreneur, he was president of Bennett Industries, a family business specializing in the import/export of specialty building materials, from 1980 through 1999. He earned a B.S. in Economics from the University of Pennsylvania's Wharton School of Business. He is a member of YPO (Young President's Organization).

Gilles Biscos

Gilles Biscos, the founder and President of INTERQUEST, has spent over 25 years in the information processing industry. He has extensive expertise in strategic planning, market research, competitive analysis, and the development of educational and training programs related to digital printing/publishing and document management. Mr. Biscos is the co-author of Digital Printing: The Reference Handbook, published in 1993 and updated in 1998 and 2004. He has spoken at a number of industry conferences and written numerous articles for publication. Mr. Biscos holds a Master of Science degrees in Economics and in Social Psychology.

Toby Cobrin

Toby Cobrin is a Director for INTERQUEST who has been involved in the electronic document industry for more than 25 years. Her roles have included technical and marketing positions in a leading document service bureau, technology advisor to the trade association Xplor International, and research analyst for INTERQUEST. Over the past four years she has worked on numerous INTERQUEST studies, including The Digital Book & Manual Printing Opportunity and High Growth Segments of Digital Book Printing. Ms. Cobrin has spoken at numerous industry conferences and has contributed articles to leading industry trade journals. Ms. Cobrin holds a Master of Science degree in Business from Columbia University.

Mike Collinge

Mike Collinge brings a strong customer focus and energetic drive to his role as President and CEO of Webcom. After graduating from Ryerson University in 1980, Mike began his career at Webcom, progressing steadily through various roles with increasing responsibility from Estimator to President. While serving as VP of Marketing and Sales, Mike played an instrumental role in building Webcom’s sales in the U.S. and Canada and in expanding the company’s digital and web offset printing services for books to include catalogs, manuals and directories. Mike is actively involved with publishing industry advocacy and leadership. He has been elected to serve as the Vice President and President Elect for the Book Manufacturer’s Institute as well as having held various leadership roles for organizations such as the Book and Periodical Council and the Canadian Book Manufacturers’ Association.

Martin Cournoyer

As Sales Director Market Team, Martin Cournoyer is responsible for the sales of six market teams specialized in the book industry throughout North America. These markets are Education, Trade, Comics, Religious, Maps and Yearbooks. Working in the industry for over 20 years, Mr. Cournoyer has an extensive background in the areas of publishing and print production. Mr. Cournoyer has been paramount in transitioning the Metrolitho plant into a leading facility with advanced book printing technology in terms of print, production and capacity. The Metrolitho printing facility specializes in digital printing, short-run books, perfect bound, hard cover, spiral bound book production. Prior to Transcontinental, Martin Cournoyer worked in Quebecor’s magazine, catalog and flyer division, as well as their production division. He also served as Sales Director for the AGFA Products Distribution company in Montreal.

Kim Duxbury

As Assistant Vice President, Product and Research, Kim Duxbury leads a team of professionals responsible for building and supporting pensions and savings products and services for the defined contribution and defined benefit lines of business, as well as delivering on key initiatives in support of pension reform for Sun Life Financial's Group Retirement Services division. Kim and her team conduct industry and proprietary research critical to the development of new products and services including in depth analysis of the data on its more than one million plan participants and 7,000+ plans, and deliver key research, trends and industry initiatives throughout the year as an important part of Sun Life Financial's service offering to plan sponsors and advisors.

Kim has over 25 years of experience in the pensions and savings industry, working with both defined benefit and defined contribution plans. Most recently, Kim was Assistant Vice President, Marketing and Communications at Sun Life Financial Group Retirement Services. In this capacity, Kim set the overall marketing and communication strategy for plan sponsors, plan members, consultants, and plan advisors.

Tim Flaman

Tim Flaman is the Vice President of Marketing & Online Business Solutions for West Canadian Digital Imaging Inc. and Vice President of Orangedoor Direct, a division of West Canadian. With over 18 years experience in sales and marketing of digital print, direct marketing, document imaging and managed services solutions, Tim has played a large role in establishing West Canadian as one of the premier independent digital print & imaging companies in Canada.

In 1999, he led West Canadian’s litigation support services initiative which has turned into Commonwealth Legal, Canada’s leader in global evidence management solutions. Today, Tim is focused on multi-channel marketing services with Orangedoor Direct and West Canadian’s web to print solutions, including their latest: providing on-demand custom book manufacturing services for many well known brands in the web-based self publishing world.

Glenn Reiner

Glenn Reiner is Vice President, Sales and Product Marketing, at Symcor. Glenn has worked for over 19 years in the service bureau industry, serving the past ten with Symcor in a number of different leadership positions including National VP of Operations and National VP Sales and Product Marketing. The combination of senior sales and operations roles gives Glenn the unique ability to understand digital print from both a technical and strategic market-centric perspective. Glenn currently leverages these skills to help shape the sales and product direction for Symcor, and was instrumental in bringing Symcor's duplex high speed color solution to market last year. As a graduate of Ryerson's Graphic Communications Management program, Glenn actively supports recruitment of GCM program students into the Symcor family as both interns and permanent employees.

Kim Gross

Kim Gross is Director Marketing and sales at Pacesetter Enterprises, Inc. Kim graduated from Misericordia University with a Bachelor of Science degree in Marketing and Business Administration. Upon graduation she was hired by Pacesetter Enterprises, Inc. to lead their cross-channel marketing division, and has played an integral part of transitioning the company from a commodity based print house to a value based solutions provider. Several of the projects she has led have received top awards at the annual DICE conference and have generated 'best practices' in how to integrate social media with current cross-channel marketing tactics through PODi.

Andrew Idzior

Andrew Idzior is Executive Vice President—Sales & Marketing— at DST Output Canada. In this position, he leads DST Output’s Canadian Sales and Marketing efforts by focusing on our clients’ business goals and aligning our resources in support of clients’ strategic priorities. He is one of the early influencers of the current trend of using statements as marketing tools. Several of DST Output clients credit him with their adoption of these capabilities. Andrew is a passionate yacht sailor, a member of RCYC and an active alumni supporter of the Ivey Business School. Andrew has been with DST Output for 17 years.

John M. Lacagnina

John M. Lacagnina is President and CEO of ColorCentric Corp—a pioneer and leader in the print-on-demand market. ColorCentric’s mission is to provide a Digital Printing Operating System for the creation, production and fulfillment of high quality, customized printed and non-printed content in the quantity of one. Prior to founding ColorCentric Mr. Lacagnina was President of Corporate Document Solutions (CDS), a division of Kinko's. Before CDS, he co-founded Electronic Demand Publishing, Inc. which was acquired by Kinko's in 1997 and became the Corporate Document Solutions division. Mr. Lacagnina has over 28 years experience in the computer industry and 18 years in the printing business. He holds patents in color xerography, digital measurement systems and digital laser measuring devices. He graduated with a BS degree Electrical Engineering, Cum laude, from Rochester Institute of Technology.

Wendy Moran

Wendy Moran is Director and Associate Vice President, Creative Services Division at Oxford University Press. She has worked in publishing all of her adult life, having started out as an editor with Addison-Wesley’s school division. After quite a few years, she realized she loved the way books were made more than their content. She made the move into Creative Services and has never looked back. She has worked in production at Addison and subsequently Prentice-Hall, which in turn became Pearson. She has been with Oxford University Press in her current role for four years.

Alex Nuta

Alex is Director of Technology for Varibase, a relational marketing agency. For the past 11 years, Alex has leveraged his background in IT in the service of marketing initiatives throughout the production chain, from design to delivery. As Digital Operations Manager for Transcontinental Direct Montreal he designed processes and systems to handle production of highly variable direct marketing documents. Now at Varibase he implements marketing programs that push the limits of those processes with personalization campaigns with print, email, web and SMS components. With a 360 degree view of marketing campaigns from data analysis to variable layouts, print production and web integration, Alex creates solutions that take full advantage of today’s variable technologies enabling Varibase to create marketing campaigns that are truly innovative.

Matthew Potter

Matthew D.D. Potter is the VP of Technology for Pénéga in its upcoming Toronto office where he will be continuing his work building a "Multi-Medium" distribution platform, bringing the most up-to-date technologies available into the marketing industry for Pénéga's clients. Pénéga is an integrated agency who, for the past 15 years, has specialized in operational and relational marketing. With over 10 years of experience in the printing and marketing industry, Matthew has worked for several companies and organizations, including Yellow Pages Group and Moore Business Forms (now RR Donnelly). Raised in a household of print designers and bleeds CMYK, he sees the ever evolving print industry not as a dying medium but as an opportunity for innovators and opportunists to build the next platform upon and to use as a stepping-stone for those with the knowledge and capacity to understand the needs of the industry. Recently, Matthew has been helping to develop variable and dynamic print technologies working with companies like Kodak and Solisco. He will also be demonstrating an adaptation of a new technology set to be released later this year.

Clive Powell

Clive Powell is Executive Vice President of EDP at McGraw-Hill Ryerson. He has over 30 years experience in the editorial, production and design processes used in the creation of educational products. He is engaged on a daily basis with offset and digital printing as well as the preparation of e-books and digital product for Canadian Higher Education and School markets.

Jim Robinson

Jim Robinson graduated from the University of Guelph in 1972 with a B.Sc. in Agriculture, specializing in dairy products. Jim found his main interest was in working with people and looking for continuous improvement in an operational environment. Jim worked in the food industry with William Neilson, Cadbury Schweppes Powell and McGavin Foods. Jim was attracted to the printing industry in 1987 by a Toronto based roto gravure printing company looking for an operational leader with no experience in the printing field. The feeling was that to survive Free Trade they would have to think outside the box. During their expansion in 1993, Quebecor bought the company and Jim stayed with Quebecor, responsible for the roto gravure facility and an offset printing facility in Concord, until 1996.

In 1996 Jim joined Harlequin Enterprises as Vice President of Operations and Administration. He is responsible for purchasing, copy editing, typesetting, assembly, paper procurement, print contracts and the distribution of 150 million books annually in North America and the effective manufacturing of an equal volume spread between 12 Harlequin Publishers around the world.

Nick Romano

Nick Romano is Cofounder, President and CEO of Prinova. Nick specializes in business process reengineering for enterprises migrating to new document delivery solutions. He focuses on implementing messaging and personalization strategies, workflows and ROI tracking. Under his direction, Prinova helps companies achieve savings, flexibility and integrity in the touchpoint design and development process. With messagepoint™, Prinova’s enterprise message management solution, business users are able to rapidly plan, create, target and deliver highly personalized content to transactional documents and other customer touchpoints. messagepoint puts business users in control of message management allowing them to develop content and track message performance in real time through a single tool without IT involvement.

Nick is a popular international speaker on the implementation of successful Transpromo strategies, with topics ranging from design, messaging, enterprise message management and advanced personalization.

May Yan

May Yan is Director of Retail Services at the University of Waterloo. She has over 25 years of service in the development and management of retail operations on campus. Her responsibilities include strategic planning, financial planning, fiscal viability, marketing strategies, and administration of services that support and advance the teaching, research and student life goals of the institution. In February 2009, the campus BookStore acquired the Espresso Book Machine 2.0.

Ryerson University

School of Graphic Communications Management
125 Bond St., Toronto, Ontario M5B 1Y2, Canada
Tel: 416-979-5050
Fax: 416-979-5090
www.ryerson.ca

Map of the GCM Building: http://www.ryerson.ca/gcm/pages/map.html/

Registration

Registration is now closed

Thank you to our esteemed sponsors and partners who are dedicated to quality education in the marketplace.

To learn more about these companies and organizations, their service offerings and industry activities, just click
on a logo to be directed to their sites.

Supporting Associations:

Digital Printing & Multi-Channel Communications (Morning Seminar)

Third-Party Providers

• Transactional printing service bureaus
• Direct mail printers
• Commercial printers
• Digital print providers
• Marketing/communication firms
• Advertising Agencies

Corporate Users/Print buyers

• Data centers & billing operations
• In-plants/CRDs
• Print & mail operations
• Graphic arts/document services departments
• Marketing & communication departments

Digital Book & Manual Printing (Afternoon seminar)

Third-party Providers

• Book manufacturers/printers
• Commercial printers
• Digital printers
• Binding & finishing specialists
• Book distributors

Corporate Users/Print Buyers

• Book & multi-media publishers
• Libraries
• Corporate in-house printing operations
• Government & education organizations

Testimonials

Comments from attendees to previous INTERQUEST Digital Book Forums:

“I thought the event was very well organized. I enjoyed seeing and hearing the speakers from different companies. Next year I will definitely spend more time at the Digital Book Forum.”

Michael Wright
Production Control Manager
BNA, Inc.

“I really enjoyed the market update session and INTERQUEST analysis of the key players and solutions out there. I appreciate that third party impartial view!”

John DePree
President & CEO
Bethany Press International

“We are converting our titles to digital. Now I have to figure out how to get those organized and cut down on our warehousing. I got a lot of good nuggets out of the forum that will help me”

Paul Woodsum
Production Manager
Mary Baker Eddy

“This was a great opportunity to be updated on where the market is going and to meet with key people in the industry. I am sure I will be back next year.”

Robert Legault
Advisor to the President
CPI Group

www.inter-quest.com

Founded in 1990 and headquartered in Charlottesville, Virginia, INTERQUEST is a market and technology research and consulting firm in the field of digital printing and publishing. INTERQUEST has more than 2,000 clients worldwide; approximately two thirds are end user organizations and one-third are outside the United States. Activities and services include:

Multi-Client Market Research Studies & Industry Reports:

Over the past 20 years, INTERQUEST has produced numerous landmark multi-client market research studies on topics such as digital printing, print-on-demand, transactional printing, color printing and variable imaging, substrates, and pre- and post-processing. Recent INTERQUEST studies on direct mail and transactional printing include:

North American Transactional Printing: Market Analysis & Forecast, 2009-2014 (2009)

Digital MICR Printing: Market Analysis & Forecast, 2008-2013 (2009)

Direct Mail Printing: Market Analysis & Forecast, 2008-2013 (2009)

INTERQUEST studies on digital book manufacturing include:

Digital Book Printing: Market Analysis & Forecast, 2010-2015 (2010)

High Growth Segments of Digital Book Printing: Market Analysis & Forecast (2007)

The Digital Book & Manual Printing Opportunity: Market Analysis & Forecast (2005)

Consulting Services:

INTERQUEST has conducted numerous consulting projects for leading industry players around the world. These include printing and finishing equipment vendors, software companies, service bureaus, end user companies, and trade organizations.

Seminars and Industry Forums:

Since 2003 INTERQUEST has conducted numerous seminars covering topics such as color production printing and personalized communications in graphics arts, transactional and vertical markets, as well as digital printing in government and higher education. Every year since 2006 INTERQUEST has organized “The Digital Book Printing Forum” during the Publishing Business Conference & Expo held in New York City. In 2008 and 2009 INTERQUEST organized similar events in Paris and Montreal.

Books and Guides:

INTERQUEST offers books and guides which are being used by many organizations including equipment vendors, print providers, and end-user companies to educate their sales, marketing, and technical staff as well as customers and resellers.These publications include the Guide to Paper and Digital Printing: What You Should Know.