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Consulting Services for Corporate Users

Need Help?

• Outsourcing/Insourcing
• Product Selection
• Facility Planning
• Customized Training
• Benchmarking
• Application Development
• Corporate Document Strategy
• Finishing and Mailing

INTERQUEST Expertise

INTERQUEST is a leading market and technology research and consulting firm in the field of digital printing and publishing. The consulting services we offer are backed by a decade of tracking the industry in our effort to publish the most insightful and comprehensive multi-client studies, reports, educational videos, and books available. INTERQUEST has extensive hands-on experience, knowledge, and expertise in:

• Print-on-demand
• Variable data printing
• Data Center production printing
• Distributed network printing
• Color printing and publishing
• Large format systems
• Post-processing, finishing and mailing
• Electronic bill presentment and payment (EBPP)
• MICR and bar code
• Paper and substrates
• Production management
• Application development
• Corporate document strategies

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Services

Outsourcing/Insourcing

When does it make sense to outsource or keep a service in-house? Why depend on someone with a vested interest in the outcome to tell you? We'll bring in a clean slate and give you an informed, objective analysis. The only thing we're selling is information!

Product Selection

Has your operation reached maximum capacity? Are equipment leases expiring? Are customers asking for new services beyond your capabilities? Keeping up with the industry is a full-time job. We can help you find the right product and the right vendor. We're independent and unbiased. (And we love our work!)

Facility Planning

Are you moving your operation? Has your company acquired other equipment and operations? Are you getting the most from your existing resources? We'll look at your requirements with fresh eyes and help you find the best configuration, workflow and procedures.

Customized Training

We have an extensive video and resource library for creating targeted, customized training for your production personnel, upper management, task forces, sales and marketing-real world stuff.

Benchmarking

How does your operation compare to others in your industry or region? What are your strengths and weaknesses? Are you really as good as you think? (Or as bad as you suspect?) We'll help you set up simple and effective measures of productivity and profitability.

Application Development

Are you supporting your company's mission-critical operations? Want to get rid of dead warehouse space, or enhance customer service? Aligning your services with your company's is the key to survival! We'll help you work with application development teams to build fully-integrated document solutions.

Document Strategy

Need to get a handle on your document production? Are organizational barriers holding you back? Wouldn't it be nice if marketing, printing, and mailing services were orchestrated? We can help you integrate tools and resources to create an effective, dynamic document strategy.

Finishing and Mailing

There may be a lot of ground between a fully lights-out operation and where you are today. We'll help you put together a plan of action to get the most out of your finishing and mailing operations.

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Why Choose INTERQUEST?

Hands-On Experience

Our staff has extensive hands-on experience in the development, implementation, and management of corporate electronic printing operations. We've walked the walk!

Industry Background

Go with the best! Our extensive experience in the electronic printing industry enables us to understand where the industry's been, and where it's going.

Center Stage Position

Our close affiliation with Xplor International and other premiere industry trade and user organizations has kept us shoulder-to-shoulder with the end-user community.

Global Perspective

We have eyes and ears in the European and Asian markets as well as in North America. If your company is conducting business in both the U.S. and abroad, INTERQUEST has the resources and experience to assist you.

Keep Your Shirt (and your job!)

We're not going to charge you outrageous fees. Your return on investment with us will be something you and your company can live with. We work within your budget and timeframe. Up front and in writing!

Consulting Services for Printing Systems Manufacturers, OEM's & VARs

Need Help?

• Market Research
• Channel Development
• Customized Sales Training

Engineering & Product Development

• Technology Assessment
• Product Strategy
• Designing for Cost
• Product Development Teams
• R&D Effectiveness
• Program and Design Review

INTERQUEST Expertise

INTERQUEST is a leading market and technology research and consulting firm in the field of digital printing and publishing. Over the past twelve years INTERQUEST has published numerous multi-client studies, reports, videos and books related to electronic document printing and publishing. INTERQUEST has extensive hands-on experience, knowledge, and expertise in:

• Nonimpact printing technologies
• Digital production printing
• Print-on-demand
• Variable data printing
• Network printing
• Multifunction systems
• Print controllers and connectivity
• Color printing and publishing
• Large format systems
• MICR and bar code
• Internet printing and publishing
• Electronic bill presentment and payment (EBPP)
• Specialized printing applications
• Post-processing, finishing and mailing
• Paper and substrates
• Document and output management

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Services

Market Research

Over the past twelve years INTERQUEST has conducted numerous market research projects in the U.S. and abroad for a number of prominent companies in the industry, as well as for smaller players with innovative ideas and products. We can help you assess and evaluate:

• Requirements of current and potential users
• Customer satisfaction
• New applications and business opportunities
• Market size and revenue forecast
• Product positioning and pricing strategies
• Competitive forces

Channel Development

The marketing and distribution channel between the manufacturer and end-user accounts for a significant portion of the Total Cost of Ownership (TCO) of most printing solutions. INTERQUEST consultants have extensive experience in designing, developing, and implementing channel programs that maximize ROI and improve margins at all partner levels.

• Improve customer support and services
• Eliminate redundancy and excess costs at every tier
• Obtain investment funds from channel partners
• Share risks, increase turns

Customized Sales Training

We have an established background in sales training for the printing and publishing industry which we combine with our own extensive video and resource library to create highly targeted, fully customized training programs. INTERQUEST can:

• Develop a training program for your sales force (or your reseller's).
• Create educational tools-manuals, audio and videotapes, white papers, CD-ROMs, etc.
• Conduct on-site presentations/seminars.

Product Development

Technology Assessment

We provide manufacturers and OEMs independent assessment of both existing and emerging digital printing technologies for use in target markets and applications.

Product Strategy

INTERQUEST can help you develop a process that addresses the structure, timing, and responsibilities unique to your business; a product strategy process that will improve your bottom line.

Designing for Cost

Structure your product programs to ensure that product cost and design objectives are in line.

Product Development Team Formation

Build a product development team geared for success. We will train your team in techniques and processes proven time and again to yield the highest level of program success.

Research and Development Effectiveness

INTERQUEST can review your development goals, plans, core competencies, processes, and schedules to provide an independent assessment of your ability to achieve particular objectives.

Program and Design Reviews

Will your product strategies and programs meet product line objectives? We'll help you understand market requirements, effectively structure product design specifications, determine critical success factors, formulate a business plan, and improve the overall quality of your product program.

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Why Choose INTERQUEST?

Strong Market & Technology Background

Our staff has 20+ years experience in marketing and market research in the electronic printing industry. We understand the evolution of the printing and document publishing markets. This is complimented by an equally strong background in technology, engineering, and product development.

Center Stage Position

We work closely with leading industry associations like Xplor International and GAMIS to examine critical topics and trends such as print-on-demand, the consolidation of In-Plants and Data Centers, outsourcing, and color printing adoption and markets.

Long-Term Vision

In addition to carrying out short-term and mid-term market research and consulting projects, INTERQUEST looks further into the future of the industry.

Proprietary User/Print Provider Database

INTERQUEST's proprietary database includes more than 18,000 contacts. It includes an extensive base of prospects and clients in large user organizations (MIS/data centers, in-house printing operations, central reprographic departments) and commercial printing establishments around the world.

Worldwide Coverage and Presence

INTERQUEST also conducts market research projects related to European as well as North American markets. We have numerous affiliations and resources in Europe, Asia, and Australia.

Objective Assessment

INTERQUEST is independent, objective, and discrete. Projects are confidential; assessments unbiased.