2009 Digital Printing in Government & Higher Education Forum

Building on the success of the Digital Printing in Government Forum we have organized every year since 2006, and upon recommendations of our partners and attendees, we are expanding the forum this year to include the Higher Education sector.

As we discovered at the Personalized Communications & Variable Data Printing in Higher Education Forum we organized with the Association of College and University Printers (ACUP) in 2007, these two environments share much in common. Both serve a public mission, both face shrinking budgets, and in-plants in each are rapidly adopting digital printing. Potential synergies are also apparent in the areas of variable data printing and multimedia.

Organized by:     

Wednesday, November 4th
9:00 a.m. to 3:30 p.m.
The Omni Shoreham
Washington D.C.

Free for government and higher education users

For more information:
Call: 434/979-9945 or
email: iquest@inter-quest.com

The forum is designed around recent and on-going INTERQUEST research and will present key results from recent studies of these environments. The morning portion of the event will feature general sessions addressing the needs of both audiences. The afternoon will feature two tracks specifically targeted at each of the two environments.

You will learn:

  • How the market, applications, and technology for digital production printing—including print-
    on-demand, graphics arts, and transactional—are evolving
  • How government and higher education users are successfully implementing digital printing—both domestically and internationally
  • Opportunities for color and variable imaging in these two environments
  • How key issues such as security, workflow, paper, and finishing are being addressed
  • How electronic media complements as well as competes with print
  • How print sourcing is being used
  • How the leading printing systems vendors are addressing the needs of government and higher education

Who should attend:

  • Central and Local Government & Higher Education Users
    • Publishing & Graphic Services
    • In-plants & CRDs
    • Print & Mail Services
    • IT & Data Center Operations
    • Communications Departments
    • Procurement/Purchasing
  • External Print Providers & Outsourcers

Sponsored by:

Supported by:



08:00-09:00 Registration

09:00-09:15 Welcome/Introduction

09:15-10:15 "Leading Vendors Strategies Panel"

Executives from leading printing systems vendor companies will provide an update on their companies and their strategies in the government and the higher education markets. They will also highlight key success stories in these environments.

        • Jim Strief, Publications Regional Manager, High Speed Inkjet and Indigo, Hewlett Packard Company
        • Jay Ainslie, Director, Americas Solutions Marketing, InfoPrint Solutions Company
        • Bryan Beauchamp, Vice President, Business Development & Federal Sales, Océ North America
        • David Murphy, Vice President of Marketing, Riso Inc.

10:15-10:45"Digital Printing Market Update"
Gilles Biscos, President, INTERQUEST

This presentation will analyze key trends in the publishing, print-on-demand, transactional, and graphic arts markets. It will explore recent technological and market developments, discuss the impact of the latest vendor announcements, and examine future changes.


11:15-12:30"Government & Higher Education User Panel"

Leading government and higher education users will share their experiences, success stories, challenges, and future directions with digital printing.

        • Leslie Rutledge, Manager, ReproGraphic Services, San Diego State University
        • Jon Mumma, Project Manager, Advanced Printing Technology Assessment Program, the U.S. Government Printing Office (GPO)
        • David Mastervich, Manager for Catalogs and Publications, the U.S. Postal Service (USPS)
        • Jane Bloodworth, Manager, General Service Department’s Printing, Graphics and Map Design Unit, the World Bank





Government Track

01:30-02:00"Digital Printing in Government: Market Update"
David Davis, Director, INTERQUEST

This session will present the key results from recent INTERQUEST research in the government market.

02:00-03:15"Government Users Speak to Suppliers"

This panel of publishing and printing executives at key government agencies will present current applications and discuss what they would like to see from their suppliers in areas such as output solutions, system features and capabilities, support and maintenance, and cost.

        • Steven Howe, Manager, Printing Services, Stores, and Mail Operations, City of Cincinnati
        • Christine Engel, Academic Director for Visual Communications, Defense Information School
        • Wilma Grant, Publishing Manager, Print/Digital Media, the Supreme Court of the United States
        • Other speaker to be confirmed


03:15-03:30Conclusions & Wrap-up

Higher Education Track

01:30-02:00"Digital Printing in Higher Education: Market Update"
Toby Cobrin, Director, INTERQUEST

This session will present the key results from recent INTERQUEST research in the higher education market. This will update findings from Color Digital Printing & Personalized Communications in Higher Education: Market Analysis, a study published by INTERQUEST in 2007.

02:00-03:15"Color and Personalized Communications in Higher Education"

This panel of management representatives from leading in-house print and publishing operations as well as marketing specialists will discuss their color printing applications, along with effective personalized marketing campaigns they have developed to help colleges and universities better communicate with students and alumni.

        • Kate Dunn, President, Digital Innovations Group
        • Connie Kessen, Manager, Copy Center/ Printing /Mail Services, Kishwaukee College
        • Teresa M. Thacker, Manager Print Services, University of Maryland
        • Arnold E. Hammann, Information Management & Instructional Technology Director, Washington County Public Schools


03:15-03:30Conclusions & Wrap-up


Omni Shoreham Hotel

2500 Calvert Street NW (at Connecticut Ave.)
Washington, District of Columbia 20008
Phone: (202) 234-0700
Fax: (202) 265-7972

Since 1930, the Omni Shoreham Hotel in Washington, D.C. has played host to presidents, world leaders and inaugural balls, making it a true historic Washington landmark.

Please click on the link below to make your reservation directly with the hotel.

INTERQUEST special group rate is $169 per night.

Omni Shoreham Reservations


Thank you to our esteemed sponsors and partners who are dedicated to quality education in the marketplace.

To learn more about these companies and organizations, their service offerings and industry activities, click on a logo to be directed to their sites.

Supporting Associations & Publications

The event is supported by the Franklin Technical Society, the Federal Electronic Document Systems Association (FEDS), the Interagency Council on Printing & Publications Services (ICPPS), American Printer Magazine, the National Government Publishing Association (NGPA), and the Xplor Mid Atlantic Region (MAR).


Jay Ainslie

Jay Ainslie is the Americas Director for Software, Services and Solutions Marketing for the InfoPrint Solutions Company. Jay oversees the sales and marketing execution for solution areas that include Workflow, Automated Document Factory, Document Composition, TransPromo, and Print on Demand for North, Central and South America that continues to sustain double-digit year-to-year growth. Over his 25 year career, he has provided sales, segment and solution leadership in both national and international roles for IBM and InfoPrint. Solution selling has been the foundation of his career along with the enabling of technologies in order to solve business challenges.

Jay earned his MBA and his undergraduate degree is in Economics. Jay has been a contributing author for a number of trade publications and a guest speaker at numerous industry conferences.

Bryan Beauchamp

Bryan Beauchamp is Vice President of Business Development and Federal Sales for Océ Document Printing Systems Division. Bryan has been in the Document Management Industry for 28 years and has been with Océ since 1996. He is a graduate of Towson University and is a resident of Perry Hall, Maryland. Bryan leads a group of seven business development executives responsible for growth in the Government, Education and Medical industries and is responsible for developing industry solutions. He also has responsibility for US Federal Sales nationwide.

Gilles Biscos

Gilles Biscos, the Founder and President of INTERQUEST, has spent over 25 years in the information processing industry. He has extensive expertise in strategic planning, market research, competitive analysis, and the development of educational and training programs related to digital printing/publishing and document management. Mr. Biscos is the coauthor of Digital Printing: The Reference Handbook, published in 1993 and updated in 1998 and 2004. He has spoken at a number of industry conferences and written numerous articles for publication. Mr. Biscos holds Master of Science degrees in Economics and in Social Psychology.

Jane bloodworth

Jane Bloodworth is the Manager of the General Service Department's Printing, Graphics and Map Design unit at the World Bank. Her responsibilities include strategic planning, technology planning and implementation, sustainability initiatives, as well as daily oversight for the Bank's photography, mapping, graphic design, offset and digital printing, electronic products, mailing and distribution services and photocopier programs. Prior to joining the Bank, Jane was the Director of Travel Publishing Operations at AAA National Headquarters in Heathrow, Florida. She has 26 years experience in a broad cross section of the Graphics Arts industry with emphasis on strategic planning, technology implementation, change management, process improvement and environmental/sustainability initiatives.

Connie Kessen

Connie Kessen has been manager of the Copy Center/Printing and Mail Services at Kishwaukee College for more than 20 years. The college is a two year community college with an annual enrollment of 11,000. It is located in Northern Illinois, Eighty miles west of Chicago. Connie oversees and purchases all the copiers and duplicating equipment on campus. She has experience with a variety of digital printing systems.

Toby Cobrin

Toby Cobrin, EDP, is a Director for INTERQUEST who has been involved in the electronic document industry for more than 25 years. Her roles have included technical and marketing positions in a leading document service bureau, technology advisor to the trade association Xplor International, and research analyst for INTERQUEST. Over the past four years she has worked on numerous INTERQUEST studies, including The Digital Book & Manual Printing Opportunity and High Growth Segments of Digital Book Printing. Ms. Cobrin has spoken at numerous industry conferences and has contributed articles to leading industry trade journals. Ms. Cobrin holds a Master of Science degree in Business from Columbia University.

David Davis

David Davis is a Director for INTERQUEST and has more than 20 years experience in the printing and publishing industry where he has held both technical and managerial positions in newspaper, book production, and corporate publishing. He has extensive experience in implementing and managing digital production printing and publishing systems. He has authored numerous industry reports related to digital production printing. Mr. Davis has spoken at many industry events and is a regular contributor to a number of trade publications.

Mr. Davis holds a Master of Science degree in Printing Technology from the Rochester Institute of Technology.

Kate Dunn

Kate Dunn is president and founder of Digital Innovations Group (DIG) in Richmond, Virginia. DIG is an award-winning marketing firm specializing in targeted, personalized direct marketing campaigns and marketing collateral. Kate began her career in sales with Xerox and held many positions during her fifteen-year tenure with the company. As a member of a select team, she was responsible for the development of a marketing programs used in the graphic arts segment which resulted in millions of dollars in new business for Xerox. She also served as Vice President of Sales and Marketing for Choice Communications, Inc., a commercial offset printing company, and spearheaded the development of Choice 1:1, the personalized printing division.

Kate is currently on the faculty of the University of Richmond's Robins School of Business and the board of the Digital Imaging Customer Exchange (DICE). She graduated cum laude with a Bachelor of Arts degree in history from Villanova University and currently resides in Midlothian, Virginia with her husband Scott, their three children and her best friend, Lucky.

Christine Engel

Christine Engel is the Academic Director for Visual Communications at the Defense Information School, Fort Meade, Maryland, where she manages all academic matters and curriculum for four (4) Multimedia courses for the Army, Navy, and Marine Corps, ranging from manual arts, digital multimedia and web design to print production, including resource and equipment procurement in support of the training requirements. A former Navy Lithographer, she retired from the U.S. Navy in June 2006 after 23 years of service. She has previously served as the senior instructor, course manager and curriculum developer for the basic and advanced lithography curriculums for the Army, Navy and Marine Corps at the Defense Geospatial Intelligence School at Fort Belvoir, VA, before moving to the Defense Information School in October 2004.

During her Navy career, Mrs. Engel experienced a wide gamut of rapid technology changes in multimedia and printing, from letterpress printing to high speed digital production and computer graphics equipment common on ships and in the field today. She has served as a senior consultant for equipment outfitting and configuration for Navy shipboard print and graphics shops. Using her background in multimedia and production, she continues to serve as a leader in the visual communication community, seeking ways to improve and integrate the shared communication processes in Public Affairs and Visual Information, helping to posture these communities to meet the evolving communication needs of the military services in the 21st century.

Wilma Grant

Wilma's printing career began in the Royal Air Force - HQ Signals Command in 1960. Later she emigrated to the U.S. and worked in the newspaper and commercial print sectors before attaining citizenship and accepting a position with the Federal Government in 1980. As Manager of the Ofc. of Data Systems/Publications Dept., Supreme Court of the United States, she currently directs the production publishing of U.S. Reports and related products plus all other in-plant printing, Print-on-Demand, data conversion/electronic product delivery via Hermes telecommunications and the web; she holds responsibility for all off-site data backups and the Disaster Recovery for Print program. She pioneered the re-engineering of the Court's production dept. to digital technologies early on.

Over the years Wilma has been actively involved in the Federal printing community. She served on the board of multiple associations including the Electronic Document Systems Foundation (EDSF), the Federal Electronic Document Systems Association (FEDS), the Federal Reprographics Association, the Franklin Technical (Printing) Society, Xplor International and the International Association of Reporters of Judicial Decisions. Wilma earned an MBA degree from George Mason University, Fairfax, VA in 1995 and also studied International Political Economy, Technology & Industry at the University of Oxford, England.

Arnold Hammann

Arnold Hammann is currently the Director of Information Management and Instructional Technology for the Washington County Public Schools. He is responsible for four departments, including the publications department E- Print center that produces 38 million + impressions per year. Over the past 32 years with the Washington County Public Schools, Mr. Hammann has worked his way through the system. He started as a teacher, program coordinator, high school assistant principal, high school principal, Supervisor of Career Technology Education programs, which now brings him to his current position. In these various roles Mr. Hammann has worked extensively with the Washington County business community to build partnerships that enhance Technology Education related programs.

One of Mr. Hammann's many career successes has been the unique redesign of the WCPS production print shop. He converted it from using all offset presses to being primarily a digital printing facility known as the E-Print Center. The E-Print Center supplies black/white and color printing to 47 buildings within the school system and serves as the digital training/ internship site for Graphic Communications and Printing students. He has facilitated the partnership with Océ to develop a digital curriculum for high school students that included instruction and practical experience through internships with digital printing equipment. This has proven to be a very cost effective way to provide state of the art digital printing experiences for students and at the same time provides excellent high speed and high quality printed materials for all teachers, students and staff.

Steven Howe

Steven Howe has been the Manager for Printing Services, Stores, and Mail operations at the City of Cincinnati since 1999. With 22 years experience in the printing industry, the cornerstone of his business strategy has been to leverage emerging technologies to streamline operations and to maintain a competitive edge in an ever advancing market. Steve is a member of the In-Plant Printing and Mailing Association as well as the Mail Systems Management Association.

David Mastervich

David has been with the U.S. Postal Service for more than 28 years. Currently, David is the Manager for Catalogs and Publications responsible for the growth of these two categories of mail. His U.S. Postal Service career includes: managing the Headquarters Sales Strategy Team, managing international consolidators for the U.S. Postal Service global products, leading a national sales team focused on direct mail growth, managing a carrier operation and yes, even carrying mail, "door to door".

David has been instrumental in the continued growth of Direct Mail from a 19.8% market share in 2006 to a 21.4% market share in 2008 representing over $65 billion dollars in media spend. Direct Mail is the core product of the USPS, and is the anchor media channel of a trillion-dollar direct marketing industry that employs 9 million people. David is a recognized speaker across the US, with speaking engagements at Colleges and Universities across the country, the DMA Conference, Print on Demand Conference, InfoTrends Conference, and Regional ANA conferences.

Jon Mumma

Jon Mumma is the project manager for the advanced printing technology assessment program at the US Government Printing Office. Jon has been employed at GPO since 2003 and is a graduate of their Emerging Leader Program. He has experience in quality assurance, six sigma, security printing and project management. Jon is a graduate of Thaddeus Stevens College of Technology and the University of the District of Columbia where he majored in Printing Technology and Graphic Communications Management.

David Murphy

David Murphy is the Vice President of Marketing for RISO, Inc. RISO manufactures and sells the ComColor series of inkjet printers, the fastest cut-sheet color inkjet printers on the market. For the past 17 years, David has held sales and marketing positions with the company and is currently responsible for the entire scope of marketing for North America. He has been a contributing writer for several print and online publications and a frequent speaker at print industry conferences. David holds an MBA and a BS degree in marketing and has conducted field research on user applications for ink-based printing systems in Europe, Asia, and the Americas.

Leslie Rutledge

Leslie Rutledge has been in the printing business for over 20 years and graduated from New England School of Art in Boston. After owning and operating her own graphic design firm in San Francisco, Leslie became fascinated with new technology and made the move from graphic design to prepress and printing. Leslie continued working for various companies implementing new technology, stream-lining workflow and operations as well as teaching staff to provide excellent customer service.

In 2005 she accepted the manager position at San Diego State University. In this new challenge, Leslie has transformed the print shop to a state-of-art in-plant. This transformation began with an HP Indigo implementation followed by the addition of a Presstek DI press. Optimum workflow was created by a new layout of the shop. New software was acquired for an e-commerce solution for the campus. The result was a carefully engineered in-plant with a primary focus of servicing on-campus customers.

Jim Strief

Jim Strief, the Eastern Regional Manager for HP's Publications Sector for High Speed Inkjet and Indigo, has over 25 years of experience in the graphic arts publication industry. Prior to this assignment with HP, Jim served as HP's Americas Sales Manager for High Speed Inkjet sales and prior to that as Indigo's National Sales Manager for Corporate and Public Sector sales.

Today he leads HP's sales initiative in the Eastern Region for sales of the High Speed Inkjet and Indigo portfolio in the Publications sector. The assignment includes sales to the Federal Government and to Publication printers in the private sector. Prior to joining HP in 2005, Jim spent 19 years with Xerox Corporation where he held numerous sales positions on a regional and national level.

Teresa M. Thacher

Teresa M. Thacker is the Manager of Printing Services at the University of Maryland. She has over 30 years of printing experience, specializing in internal printing facilities. Prior to joining the University of Maryland, she worked for the Housing Authority of Baltimore City, United Way of Central Maryland, American Red Cross, and the State Highway Administration. Ms. Thacker graduated Cum Laude from Catonsville Community College with an Associate of Applied Science, Printing Management, Computer Graphics and Visual Communication Certificate, and was a Chapter Member of the Phi Theta Kappa Society. She also holds a Bachelor of Science Degree in Business Administration from Strayer University, White Marsh Campus. She is a member of IPMA, NAGP, and the Baltimore Litho Club.