2010 Digital Printing in Government & Higher Education Forum

Building on the success of the Digital Printing Forums we have organized in Washington every year since 2006, INTERQUEST is organizing the 2010 Digital Printing in Government and Higher Education Forum, a full-day educational event focusing on the government and higher education sectors.

Organized by:

Wednesday, November 17th
9:00 a.m. to 4:00 p.m.
The Omni Shoreham
Washington D.C.

Free for government and higher education users         

For more information:
Call: 434/979-9945 or
email: iquest@inter-quest.com

Sponsored by:

Supported by:



08:00-09:00 Registration

09:00-09:05 Welcome/Introduction

09:05-9:45 Keynote Presentation

9:45-10:15Digital Printing: State of the Market

        • Gilles Biscos, President, INTERQUEST


10:45-12:00Enhancing Print Operations and Making Documents more Effective

        • Douglas Maxwell, Director Print & Mail Production Center, Brigham Young University
        • Ray Chambers, CEO, Chambers Management Group
        • Lynn Noble, Product Manager, US Postal Service Headquarters




01:00-02:00Leading Vendor Strategies Panel

        • Blake McMahan, National Enterprise In-Plant Specialist, North America, Hewlett-Packard
        • Steve Anderson, Manager, Software and Professional Services, US Sales, InfoPrint Solutions
        • Eric Kempton, Director, Education Business Development, Océ North America, Document Printing Systems
        • Lynn McGunnigle, Production Color Solutions Executive, Xerox

02:00-02:30Digital Printing: Government & Higher Education Market Trends

        • Toby Cobrin, Director, INTERQUEST


02:45-03:45Digital Printing Opportunities & Challenges

        • Leslie Rutledge, Director of Graphic Services, Brown University
        • Michael Munshaw, Head of the Print Shop, Library of Congress
        • Damian McInerney, Printing Services Manager, Commonwealth of Virginia, Department of Motor Vehicles

03:45-04:00Conclusions & Wrap-up


Omni Shoreham Hotel

2500 Calvert Street NW (at Connecticut Ave.)
Washington, District of Columbia 20008
Phone: (202) 234-0700
Fax: (202) 265-7972

Since 1930, the Omni Shoreham Hotel in Washington, D.C. has played host to presidents, world leaders and inaugural balls, making it a true historic Washington landmark.

Please click on the link below to make your reservation directly with the hotel.

Omni Shoreham Reservations


Registration is now closed - Thank you for your interest.


Thank you to our esteemed sponsors and partners who are dedicated to quality education in the marketplace.

To learn more about these companies and organizations, their service offerings and industry activities, click on a logo to be directed to their sites.

Supporting Associations & Publications

The event is supported by the Federal Electronic Document Systems Association (FEDS), American Printer Magazine, the National Government Publishing Association (NGPA), The Association of College and University Mail Services, Inc. (ACUMS), the Xplor Mid Atlantic Region (MAR) and In-Pant Graphics.


Steve Anderson

Steve Anderson is the US Manager for Software and Professional Services at Ricoh’s InfoPrint Solutions Company. Steve joined IBM Printing Systems Division in October 2001 and made the transition to InfoPrint Solutions as part of the Ricoh and IBM Joint Venture. Prior to joining IBM Steve was a Member of Technical Staff at AT&T’s Bell Laboratories and a Technical Manager at Avaya.

Since joining IBM and InfoPrint, Steve has held positions as a Project Manager, and a Principal in the Professional Services Practice where he was responsible for working with US Federal Government clients to solve their complex output needs. In his current role Steve leads InfoPrint’s US Software and Professional Services Sales organization. He is currently responsible for the sales and marketing execution of InfoPrint’s solution areas that include Workflow, Automated Document Factory, Document Composition, TransPromo, and Print on Demand. He is a graduate of Boise State University and Regis University and holds degrees in Electrical Engineering Technology and Computer Information Systems.

Gilles Biscos

Gilles Biscos, the Founder and President of INTERQUEST, has spent over 25 years in the information processing industry. He has extensive expertise in strategic planning, market research, competitive analysis, and the development of educational and training programs related to digital printing/publishing and document management. Mr. Biscos is the coauthor of Digital Printing: The Reference Handbook, published in 1993 and updated in 1998 and 2004. He has spoken at a number of industry conferences and written numerous articles for publication. Mr. Biscos holds Master of Science degrees in Economics and in Social Psychology.

Jane Bloodworth

Jane Bloodworth is the Manager of the General Service Department's Printing, Graphics and Map Design unit at the World Bank. Her responsibilities include strategic planning, technology planning and implementation, sustainability initiatives, as well as daily oversight for the Bank's photography, mapping, graphic design, offset and digital printing, electronic products, mailing and distribution services and photocopier programs. Prior to joining the Bank, Jane was the Director of Travel Publishing Operations at AAA National Headquarters in Heathrow, Florida. She has 26 years experience in a broad cross section of the Graphics Arts industry with emphasis on strategic planning, technology implementation, change management, process improvement and environmental/sustainability initiatives.

Ray Chambers

Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, and award-winning document management facilities in higher education and government. Most recently he served as vice president and chief information officer at Juniata College where he was responsible for strategic planning and deployment of campus technology resources. Chambers earned his undergraduate and graduate degrees in business and is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education. He also consults with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations. He is a frequent speaker at events sponsored by IPMA, NACAS, Xplor, On-Demand, ACAP, ACUP, NGPA, TACUP, the Big 10 Printing Managers’ Conference, and SUPDMC; and he has written extensively for a variety of industry publications.

Toby Cobrin

Toby Cobrin, is a Director for INTERQUEST who has been involved in the electronic document industry for more than 25 years. Her roles have included technical and marketing positions in a leading document service bureau, technology advisor to the trade association Xplor International, and research analyst for INTERQUEST. Over the past four years she has worked on numerous INTERQUEST studies, including The Digital Book & Manual Printing Opportunity and High Growth Segments of Digital Book Printing. Ms. Cobrin has spoken at numerous industry conferences and has contributed articles to leading industry trade journals. Ms. Cobrin holds a Master of Science degree in Business from Columbia University.

Eric Kempton

Eric Kempton is the Director of Education Business Development for Océ North America. He has over 20 years experience in the printing and graphic communications industry. His expertise includes strategic business and marketing plan development, creative print and electronic media creation, product management and sales training. Eric is dedicated to helping in-plant customers evolve from traditional print and copy suppliers to marketing services and graphic communications providers. To that end he has championed and launched, www.ocehigher-edu.com, a free resource dedicated to delivering best practices, peer articles, industry trends and e-learning to higher education in-plant professionals.

Prior to joining Océ in 2004, Mr. Kempton held positions at Ricoh Corporation and Xerox where his responsibilities included product management, strategic marketing initiatives, seminar and tradeshow speaking engagements and campaign management. He is based in Trumbull Connecticut and holds a B.S. in International Business from Sacred Heart University and is a CompTia Certified Document Imaging Architect.

Doug Maxwell

Doug has worked in the printing business most of his life. Thirty years ago he worked at the local newspaper in the small Southern Utah town of Cedar City. His involvement in printing and graphics in high school helped him earn a full ride scholarship to Southern Utah University. Doug transferred to BYU where he graduated with a degree in communications. As a student at BYU, he needed a part time job and began working at the print shop as a press operator. He has been there twenty five years (as an employee not a student.). Doug has worked as a pressman, customer consultant, and now as the director of PMPC (Print and Mail Production Center.) He has worked in every facet of printing, including a seven year stint as an owner of his own side print shop. He has been a guest lecturer at a number of print conferences where he gets to tell the BYU story. Doug never knew that pouring that first pig of lead would lead him to a career in printing.

Damian McInerney

With over 40 years printing industry experience in both Canada and the U.S., Damian has been involved in every aspect of the business from the days when letterpress was replaced with sheet fed/web offset, to high tech web offset and now direct to plate imaging. He has been a hands-on pressman, supervised printing in a large magazine print facility in Richmond, Virginia and for over eight years, served as a graphic arts trainer for as many as five plants on the east coast. He was actively involved with the Association for Graphic Arts Training (AGAT), presenting regularly at the annual conference. For the past three years, Damian has managed all printing services for the Virginia Department of Motor Vehicles that includes letterpress, offset and digital B/W and color and has recently taken over the mainframe computer room data printing.

Lynn McGunnigle

Lynn McGunnigle is Production Color Solutions Executive, Xerox Corporation. Lynn has been in the Production Printing field for over 30 years, with 10 years at Xerox Corporation as an Instructor teaching Monochrome Production Printing concepts and applications in Xerox’ renowned learning facility in Lansdowne, VA, and eight years as a successful production sales consultant. Lynn is responsible for the high-end Production Color market for Xerox’s Federal Sales.

Blake McMahan

Blake McMahan, with Hewlett-Packard, is the National Account specialist, focusing on Production centers, Inplants, or CRDs, in the Eastern US; working with corporations, government entities and associations. His background is diverse, starting in operations via Manufacturing as an Analyst at GE, then enterprise software in the financial sector with Reuters, business development in web to print solutions for Startup Company, and the past eight years in the graphic communications industry. By happenstance, his background maps to the areas and challenges facing this always rapidly changing area.

Michael Munshaw

Michael Munshaw has been the Head of the Print Shop for the Library of Congress for almost two years. Prior to his arrival to the LOC, he spent 20 plus years in the private printing industry, starting out as a Graphic Designer on an Apple MacPlus running MacPaint and MacDraw, he worked his way through pre-press and up to Production Management. His last private industry position was Director of Digital Printing and Pre-Press at Automated Graphic Systems in White Plains, MD. He has overseen the transition from traditional printing methods to today's digital workflows and technologies.

Lynn Noble

Lynn is a seasoned Direct Marketing professional. For over twenty years, he has held key sales and marketing positions for some of the country’s leading direct marketing, product sampling and promotions companies, including Cox Target Media/Val-pak, Catalina Marketing, FreeSamples.com, and the US Postal Service. He is currently the Product Manager for Catalogs at US Postal Service Headquarters in Washington, DC, developing marketing programs and solutions to support growth in the $3 billion+ catalog industry.

Leslie Rutledge

Leslie Rutledge has over 20 years of graphic design and print production, management and operations experience. Early in her career she owned a small graphic design firm catering to the high-tech industry in computers, audio and video handling copywriting, photography, trade show booth design and brokered print in addition to the graphic design work. Leslie has since been the Manager of US Operations for Harlequin, Inc. – a leading manufacturer of software for the print industry. In addition, she has held the positions of Director of Operations and Production Manager in a mid and small size commercial print company, respectively.

In 2005 she accepted the manager position at San Diego State University. Leslie transformed the print shop to a state-of-art in-plant. This transformation began with an HP Indigo implementation followed by the addition of a Presstek DI press. Optimum workflow was created by a new layout of the shop. New software was acquired for an e-commerce solution for the campus. The result was a carefully engineered in-plant with a primary focus of servicing on-campus customers. After 5+ years Leslie was ready for a new endeavor. She recently (August 2010) accepted a new challenge at Brown University. As Director of Graphic Services, her intention is to take her entrepreneurial style and track record and create a streamlined operation with superior customer service.

Michael L. Wash

As Chief Information Officer, Michael L. Wash oversees Information Technology operations at the Government Printing Office (GPO) along with providing principal guidance for strategic information system initiatives at the agency including GPO’s Federal Digital System (FDsys), a new content management system that will provide permanent public access to all Federal Government information. Wash also guides policy for the development and application of technology designed to accelerate the agency’s transformation into a 21st century information organization.

Wash has been a prominent figure in the technology industry for more than a quarter of a century. Prior to joining GPO in 2004, he served as the Executive Director of Product Management and Marketing at Gerber Scientific Products. Wash joined Gerber from Eastman Kodak Company, Rochester, N.Y., where he spent a total of 26 years. At Kodak he served as the Worldwide General Manager of Digital Photo Finishing Systems. Wash received his BSEE degree from Purdue University in 1977. He holds 18 patents, one of which was awarded the National Inventor of the Year in 1996 by the Intellectual Properties Owners Association.