2011 Digital Printing in Government & Higher Education Forum

Building on the success of the Digital Printing Forums we have organized in Washington every year since 2006, INTERQUEST is organizing the 2011 Digital Printing in Government and Higher Education Forum, a full-day educational event focusing on the government and higher education sectors.

INTERQUEST organized successful events focused on these sectors in 2009 and 2010. Both markets serve a public mission, both face shrinking budgets, and in-plants in each are rapidly adopting digital printing. Potential synergies are also apparent in variable data printing and multi-channel communications.

The forum is designed around recent and on-going INTERQUEST research. INTERQUEST will present key results from its latest study of digital printing in the government and higher education market, which will be published in November 2011.

Organized by:


Wednesday, November 30th
9:00 a.m. to 4:00 p.m.
The Omni Shoreham
Washington D.C.

Free for government and higher education users         

For more information:
Call: 434/979-9945 or
email: iquest@inter-quest.com

You will learn:
  • How the market, applications, and technology for digital production printing-including print-on-demand, graphics arts, and transactional-are evolving
  • How government and higher education users are successfully implementing digital printing-both domestically and internationally
  • Opportunities for color and variable imaging in these two environments
  • How key issues such as security, workflow, paper, and finishing are being addressed
  • How electronic media complements as well as competes with print
  • How print sourcing is being used
  • How the leading printing systems vendors are addressing the needs of government and higher education

Who should attend:
  • Central and Local Government & Higher Education Users
    • Publishing & Graphic Services
    • In-plants & CRDs
    • Print & Mail Services
    • IT & Data Center Operations
    • Communications Departments
    • Procurement/Purchasing
  • External Print Providers & Outsourcers

Sponsored by:

Supported by:



08:00-09:00 Registration

09:00-09:15 Welcome/Introduction

09:15-10:00 Keynote Presentation

        • William J. Boarman, Chief Executive Officer, U.S. Government Printing Office (GPO)

10:00-10:30Digital printing Market Update & Forecast: INTERQUEST research results (Part I)

        • Gilles Biscos, President, INTERQUEST

10:30-11:00Break/Opportunity to visit sponsors' display tables and users' applications exhibit

11:00-12:00Government and Higher Education Users' Perspectives

        • Shawn P. Magill, Director of Strategy & Development, Defense Logistics Agency's (DLA) Document Services Headquarters
        • Jane Bloodworth, Former Manager, General Service Department Printing, Graphics and Map Design Unit, the World Bank
        • Stephanie Hemling, Copy Center Supervisor, Design & Print Center, University of Maryland Baltimore County

12:00-01:00Lunch/Opportunity to visit sponsors' display tables and users' applications exhibit



01:00-02:00Leading Vendor Panel

        • Eric Rahman, Vice President, Public Sector & Enterprise Business, Eastman Kodak
        • Blake McMahan, Business Development North America, Indigo & Inkjet Solutions, Hewlett-Packard
        • John McGrorty, Production Color Director, Eastern Operations, Xerox

02:00-02:30Digital printing Market Update & Forecast: INTERQUEST research results (Part II)

        • Toby Cobrin, Director, INTERQUEST

02:30-02:45Break/Opportunity to visit sponsors' display tables and users' applications exhibit

02:45-03:45Taking Advantage of Opportunities and Overcoming Challenges

        • Leslie Rutledge, Director of Graphic Services, Brown University
        • Scott Sigwalt, Section Chief, Printing & Media Services, Defense Intelligence Agency (DIA)
        • Robert C. Tapella, 25th Public Printer of the United States

03:45-04:00Conclusions & wrap-up


Omni Shoreham Hotel

2500 Calvert Street NW (at Connecticut Ave.)
Washington, District of Columbia 20008
Phone: (202) 234-0700
Fax: (202) 265-7972

Since 1930, the Omni Shoreham Hotel in Washington, D.C. has played host to presidents, world leaders and inaugural balls, making it a true historic Washington landmark.

Please click on the link below to make your reservation directly with the hotel. The cut-off date for the INTERQUEST room block rate is October 31, with a rate of $ $159 per night.

Omni Shoreham Reservations


Registration is now closed - Thank you for your interest.


Thank you to our esteemed sponsors and partners who are dedicated to quality education in the marketplace.

To learn more about these companies and organizations, their service offerings and industry activities, click on a logo to be directed to their sites.


Supported by:


Gilles Biscos

Gilles Biscos, the founder and President of INTERQUEST, has spent over 25 years in the information processing industry. He has extensive expertise in strategic planning, market research, competitive analysis, and the development of educational and training programs related to digital printing/publishing and document management. Mr. Biscos is the co-author of Digital Printing: The Reference Handbook, published in 1993 and updated in 1998 and 2004. He has spoken at a number of industry conferences and written numerous articles for publication. Mr. Biscos holds a Master of Science degrees in Economics and in Social Psychology.

Jane Bloodworth

Jane Bloodworth recently retired from the World Bank where she managed the printing, graphics, mapping and copier/MFD programs. Prior to joining the Bank, Jane was the Director of Travel Publishing Operations at AAA National Headquarters in Heathrow, Florida, where she was responsible for production and printing of AAA's travel publications. She has 30 years experience in a broad cross section of the Graphics Arts industry including digital, offset and gravure environments. She currently provides consultative and advisory services to both commercial and in-plant organizations with emphasis on strategic planning, workflow and process improvement, technology evaluation and implementation, change management, and environmental/sustainability initiatives.

William J. Boarman

William J. Boarman serves as the Chief Executive Officer of the U.S. Government Printing Office (GPO). As the provider of official Federal Government information in digital and printed formats, GPO produces U.S. passports, the Congressional Record, the Federal Register, and a wide variety of other publications, and provides public access to Government information products through Federal depository libraries nationwide as well as free online access via GPO Federal Digital System, at www.fdsys.gov.

For four decades, Bill Boarman has been a key participant in the partnership between labor and management in the American printing and publishing industry, where he gained extensive experience in fund management and turning organizations with deficit problems into profitable operations. Bill has been a trusted advisor to several Public Printers spanning the administrations of Presidents Jimmy Carter through George W. Bush, and as the result of bipartisan relationships with Members of Congress over the years he has been a spokesperson for the role GPO plays in our democracy. Employed by GPO as a printer more than 35 years ago, Bill returned to the U.S. Government Printing Office on January 3, 2011, as the 26th Public Printer of the United States after being appointed to the position by President Barack Obama.

Toby Cobrin

Toby Cobrin is a Director for INTERQUEST who has been involved in the electronic document industry for more than 25 years. Her roles have included technical and marketing positions in a leading document service bureau, technology advisor to the trade association Xplor International, and research analyst for INTERQUEST. Over the past four years she has worked on numerous INTERQUEST studies, including The Digital Book & Manual Printing Opportunity and High Growth Segments of Digital Book Printing. Ms. Cobrin has spoken at numerous industry conferences and has contributed articles to leading industry trade journals. Ms. Cobrin holds a Master of Science degree in Business from Columbia University.

Stephanie Hemling

Stephanie Hemling, is the Coordinator of commonvision, UMBC Design & Print Center. She has been in higher education design and printing for 7 years, first as a student employee and then transitioning into professional staff. She has extensive expertise in graphic design, typography, digital color and b/w printing, wide format printing, and various finishing techniques. She has spoken at a number of conferences in regards to printing, arts in the student union, and design.

Ms. Hemling holds a Bachelor of Arts degree in Graphic Design from the University of Maryland, Baltimore County and a Master of Arts degree in Publications Design from the University of Baltimore. She will be applying to the Doctor of Science in Information and Interactive Design program at the University of Baltimore Spring 2012.

Shawn P. Magill

Mr. Magill is currently in the position of Director, Strategy & Development at the Defense Logistics Agency's (DLA) Document Services Headquarters, a component of the DLA Chief Information Officer's worldwide services organization. His primary responsibilities include development of enterprise business strategy and plans, customer relationship management, records management and document services technology. Mr. Magill's career spans over 29 years within the Department of Defense, including the last 12 with the Defense Logistics Agency in multiple Director level positions.

Prior to DLA, Mr. Magill spent 17 years with the Naval Air and Naval Supply Systems Command Headquarters organizations as an Engineer, Logistician and Information Technology Project Manager. Mr. Magill's education background includes a Bachelor's degree in Engineering, Master's degree in Management and he is currently engaged in doctoral studies in Administration & Leadership. He has completed Executive Programs at Harvard University, Penn State University, University of Virginia and OPM's Federal Executive Institute.

John F. McGrorty

John F. McGrorty is Corporate Director of Production Color for Xerox Eastern Operations. He is a Graduate of Temple University with a BA in Economic and a BA in Political Science; he also has a Masters degree from the University of Pennsylvania, in Organizational Science, as well as several certifications from both the Rochester Institute of Technology and the Graphic Arts Technological Foundation. He has been a member of a number of University technology steering committees at Temple University, University of Pennsylvania, and Saint Joseph Preparatory School for the last 20 years. In addition he serves on the financial boards for Saint Francis Inn, and the Philadelphia Childrens Foundation, providing support services for the underserved of the Philadelphia region. He has been employed by Xerox Corp since 1980 with 31 years of experience in both the Printing and Publishing Business Sectors.

Blake McMahan

Blake McMahan, with Hewlett-Packard, is responsible for Business development for the Indigo and Inkjet solutions group in North America. His focus is in working with corporations, education and government entities in the production print space or inplant. Toward this end, He is to guide and commit appropriate resources to help our clients create meaningful communications. Enabling Inplants to evolve and change from traditional print provider role, to that of marketing services, leveraging all media delivery points, and coordinating its execution, to provide value back to the Corporation.

His background is across several verticals: starting in operations via manufacturing as an Analyst at GE, on to software solutions at Reuters and in graphic space for the last 10 years. He has a Bachelor in Economics/Finance from Bentley University and a Master's of Science in Management at Hult University in Cambridge.

Eric Rahman

Eric Rahman is the Vice President of Public Sector & Enterprise business for Eastman Kodak. Mr. Rahman joined Kodak in 2010 and quickly managed the acquisition and implementation of several large classified government imaging contracts in 2011. With more than 20 years in the imaging business, Mr. Rahman possesses extensive international sales and marketing experience in various leadership positions with IBM, Dell, Lexmark and Ricoh. He is considered a subject matter expert on the topics of digital imaging, document management, workflow, information assurance, supply chain management, multi-channel marketing and network security solutions.

Mr. Rahman holds Bachelors of Science degrees in Marketing, Management of Information Technology and Electrical Engineering Technology from the University of Massachusetts, and attended graduate school at the F.W. Olin Graduate School of Business at Babson College. Major Rahman is also an Iraq War Veteran and Bronze Star Recipient who currently serves as a Space Operations Officer in the US Army Reserve.

Leslie Rutledge

Leslie Rutledge has over 20 years of graphic design and print production, management and operations experience. Early in her career she owned a small graphic design firm catering to the high-tech industry in computers, audio and video handling copywriting, photography, trade show booth design and brokered print in addition to the graphic design work. Leslie has since been the Manager of US Operations for Harlequin, Inc. – a leading manufacturer of software for the print industry. In addition, she has held the positions of Director of Operations and Production Manager in a mid and small size commercial print company, respectively.

In 2005 she accepted the manager position at San Diego State University. Leslie transformed the print shop to a state-of-art in-plant. This transformation began with an HP Indigo implementation followed by the addition of a Presstek DI press. Optimum workflow was created by a new layout of the shop. New software was acquired for an e-commerce solution for the campus. The result was a carefully engineered in-plant with a primary focus of servicing on-campus customers. After 5+ years Leslie was ready for a new endeavor. She recently (August 2010) accepted a new challenge at Brown University. As Director of Graphic Services, her intention is to take her entrepreneurial style and track record and create a streamlined operation with superior customer service.

Robert C. Tapella

After eight years at the United States Government Printing Office, the final three as Public Printer of the United States and Chief Executive Officer, Robert C. Tapella resigned his commission at the request of the White House to allow the President to make a recess appointment. Tapella is currently advising Fortune 500 companies, the City of New York, and the U.S. Congress on managed print services as well as collaborating on a business ethics book.

During Tapella’s tenure, GPO created new markets to expand GPO’s 2002 business revenues from $675 million (with a $24 million net operating loss) to revenues of over $1 billion and over $90 million in retained earnings – delivering seven consecutive years of positive results. GPO funded environmental sustainability programs, invested in a new plant and new equipment, and most importantly, invested in training and re-training GPO employees to embrace the technological opportunities of the 21st century.

Prior to GPO, Tapella served as a professional staff member in the U.S. House of Representatives. During his tenure Tapella supervised the Office of Member Services for the Committee on House Oversight where he advised members of Congress in interpreting and applying the rules and regulations governing the operation of their congressional office; served as Chief of Staff to a Member; and developed a strategic plan for the Clerk of the House to re-engineer the information technology infrastructures within the legislative process. Tapella was the District Representative for Congressman Bill Thomas, who later chaired the House Ways and Means Committee. He managed the Congressman’s interaction with political and public groups in local and state politics.

Tapella also has an extensive background in graphic arts. During the 1980’s and 1990’s, Tapella built successful design, print brokering, direct mail, corporate communications and strategic planning businesses. A California native, Tapella is an alumnus of the American Council of Young Political Leaders and an alumnus of Leadership Sunnyvale’s Class of 1995. He is a 1991 graduate of California Polytechnic State University, one of the country’s leading schools in printing and graphic communications.