Digital Printing in Government Forum

As in 2006, INTERQUEST is offering a special seminar on the current state and the future of digital printing in the government market.

The forum is designed around recent and ongoing INTERQUEST research into digital printing in the government marketplace. INTERQUEST will present key results from its new study Digital Printing in Government: Perspectives of Print Buyers & Outsourcing Providers, which will be published in November 2007. The study is based on an in-depth survey of government print procurement and communications managers, as well as print providers to government agencies. It analyzes market trends, issues, applications, and opportunities, and provides market size and forecasts.

Organized by:     

Wednesday, November 28
8:30 a.m. to 3:30 p.m.
The Omni Shoreham
Washington D.C.

For more information:
Call: 434/979-9945 or

You will learn:
  • How the market, applications, and technology for digital printing are evolving
  • Drivers and barriers to digital printing
  • How government users are successfully implementing digital printing
  • Assessments of digital printing solutions on the market
  • Trends and forecasts through 2010
Who should attend:
  • Central & Local Government Users
    • Publishing & Graphic Services
    • Print & Mail Services
    • IS & Data Center Operations
    • Communications Departments
    • Procurement/Purchasing
  • External Print Providers & Outsourcers

Sponsored by:

Supported by:



08:00-09:00 Registration


09:15-10:00Forum Keynote: “The Evolving Role of GPO”
Robert C. Tapella, Public Printer of the United States, U.S. Government Printing Office

Bob Tapella will provide an update of GPO's document production and distribution strategy. He will also discuss GPO’s developments and progress on secure documents.

10:00-10:30Digital Production Printing Market Perspective
Gilles Biscos, President, INTERQUEST

This presentation will analyze key trends in the publishing, print-on-demand, transactional, and direct mail markets. It will explore recent technological developments and examine future changes, as well as issues such as paper and electronic media, one-to-one communications, outsourcing, distribute-and-print, workflow, finishing, postal developments, and security. In addition, assessments of the leading equipment vendors will be provided.


10:45-11:15Digital Printing in the Government: Buyers & Communications
David Davis, Director, INTERQUEST

Results of INTERQUEST's recent study, Digital Printing in Government: Perspectives of Print Buyers & Outsourcing Providers will be presented. This presentation will focus on the "Buyer" portion of the study. It will also look at personalized communications and color variable data printing campaigns developed by proactive government agencies.

11:15-12:30Government Print User/Buyer Panel

Leading government users and buyers/communications managers will present their applications and success stories with digital printing. They will also discuss challenges they are facing, the impact of electronic media on their print volumes, as well as the solutions, services, and support they need from their external suppliers.

        • Michael Bearden, Chief of Data Services Division, Defense Intelligence Agency
        • David Mastervich, Direct Mail Strategist, U.S. Postal Service




01:30-02:00Digital Printing in Government: Providers Perspectives
Toby Cobrin, Director, INTERQUEST

This presentation will focus on the "Provider" portion of the INTERQUEST's recent study, Digital Printing in Government: Perspectives of Print Buyers & Outsourcing Providers.

02:00-03:15Government Print Provider Panel

Leading communications and print services providers will present leading edge applications they have developed for government agencies, as well as their views of the future and challenges for this market place.

        • Ramona Arnett, President, BEA Enterprises
        • Leroy Corbin, Vice President, Business Development, NPC, Inc.
        • Michael Marcian, Director of Marketing and Strategy, Corporate Press, Inc.


03:15-03:30Conclusions & Wrap-up


Omni Shoreham Hotel

2500 Calvert Street NW (at Connecticut Ave.),
Washington, District of Columbia 20008
Phone: (202) 234-0700
Fax: (202) 265-7972

Since 1930, the Omni Shoreham Hotel in Washington, D.C. has played host to presidents, world leaders and inaugural balls, making it a true historic Washington landmark.

Please contact the hotel directly for reservations. The cut-off date for the INTERQUEST room block rate is November 6th, with a rate of $239 per night.

Omni Shoreham Reservations


    Registration is now closed. Please contact INTERQUEST at 434/979-9945 or via email ( for further details, or to be put on a waiting list.

    There will be no on-site registration; only pre-registered attendees will be admitted to the event.

    Thank you very much for your interest in INTERQUEST Focused Forums.


Thank you to our esteemed sponsors and partners who are dedicated to quality education in the marketplace.

To learn more about these companies and organizations, their service offerings and industry activities, just click on a logo to be directed to their sites.

Supporting associations & publications

The event is supported by the Federal Electronic Document Systems Association (FEDS), the Franklin Technical Society, the Interagency Council on Printing & Publications Services (ICPPS), American Printer Magazine, the National Government Publishing Association (NGPA), and the Xplor Mid Atlantic Region (MAR).


Ramona E. F. Arnett

Ramona Arnett is president of BEA Enterprises, Inc.—a company which designs and implements social marketing campaigns for the federal government non-profit foundations and the private sector. Ms. Arnett has been in the printing industry since 1969 where she has been a constant innovator and integrator of new technology, ordering the first commercial Xerox iGen3 system in the United States. After acquiring an HP Indigo system she was one of the first to produce extensive variable data printing in a large-scale marketing program.

Arnett organized the Federal Government’s first Print-on-Demand Clearinghouse operation, where articles, booklets, bound books, posters, brochures, manuals, and a variety of other color products were printed as ordered and shipped. This operation involved over four million printed sheets per month, filling over 10,000 orders with over 600 inventory items and was done in tandem with large volume GPO printing for the highest demand publications. She has successfully integrated color digital press technology with a modern digital Wide Area Network for ordering, fulfillment, inventory management, graphic design, and press workflow management in a high security environment where the highest standards of medical privacy were maintained.

Michael Bearden

Michael is the Chief of the Data Services Division at the Defense Intelligence Agency. Among other responsibilities, the Data Services Division manages the printing operations for DIA. He has worked for DIA for 22 years. Michael started at DIA as a graphic artist and cartography. He later became a scheduler/estimator and eventually took over as printing plant manager. It was during this period that the printing operation began to establish a digital printing capability.

Gilles Biscos

Gilles Biscos, the founder and President of INTERQUEST, has spent over 25 years in the information processing industry. He has extensive expertise in strategic planning, market research, competitive analysis, and the development of educational and training programs related to digital printing/publishing and document management. Mr. Biscos is the co-author of Digital Printing: The Reference Handbook, published in 1993 and updated in 1998 and 2004. He has spoken at a number of industry conferences and written numerous articles for publication. Mr. Biscos holds Master of Science degrees in Economics and in Social Psychology.

Toby Cobrin

Toby Cobrin, EDP, is Director for INTERQUEST. She has been involved in the electronic document industry for more than 25 years. Her roles have included technical and marketing positions in a leading document service bureau, technology advisor to the trade association Xplor International, and research analyst for INTERQUEST. Over the past five years she has worked on numerous INTERQUEST studies. Ms. Cobrin has spoken at numerous industry conferences and has contributed articles to leading industry trade journals. Ms. Cobrin holds a Master of Science degree in Business from Columbia University.

Leroy Daniel Corbin

Leroy Corbin is Vice President of Business Development at NPC, Inc., a full-service document management, digital and traditional printing company with a full bindery, order fulfillment and distribution services. NPC was named the top supplier for GPO for the 2005 calendar year. Leroy has been instrumental in developing document solutions for agencies such as IRS, SSA, PTO, and Census, as well as many others. He has been involved in the printing industry for over 17 years and with electronic document systems for nearly 12 of those years. Over the last 10 years, he has spoken at industry events such as Xplor MidAtlantic Region meetings, OnDemand, GraphExpo, and the Xplor Global conference.

David Davis

David Davis is Director for INTERQUEST and has more than 20 years experience in the printing and publishing industry where he has held both technical and managerial positions in newspaper, book production, and corporate publishing. He has extensive experience in implementing and managing digital production printing and publishing systems. He has authored numerous industry reports related to digital production printing. Mr. Davis has spoken at many industry events and is a regular contributor to a number of trade publicationsr. Mr. Davis holds a Master of Science degree in Printing Technology from the Rochester Institute of Technology.

Michael Marcian

Michael Marcian is Director of Marketing & Strategy at Corporate Press, Inc. Michael, a Graduate of the University of Maryland, Robert H. Smith School of Business has worked for Corporate Press for 11 years developing programs utilizing variable data and digital technologies. Michael wears many hats at Corporate Press but he is primarily responsible for strategy and concept design for local and national clients. Within the last year Michael co-founded the Direct Marketing Alliance, an organization whose mission is to create, integrate, implement and report the success of programs utilizing integrated cross media marketing strategies.

David Mastervich

David has been with the U.S. Postal Service for 26 years. Currently, David is a member of the Headquarters Sales Strategy Team with his focus on Direct Mail. His U.S. Postal Service career includes managing International Consolidators for the U.S. Postal Service global products, leading a National Sales Team focused on Direct Mail Growth, and numerous positions while in the field. David graduated from Western Michigan University with a BA degree in Education, and has earned his Masters degree in Management from Marymount University. David has spoken at many Direct Mail and Direct Marketing events such as DMA 2007, PODi 2007, PIA/GATF 2006, and Exhibitor Conference 2006.

Robert C. Tapella

As the nation’s 25th Public Printer, Tapella serves as the Chief Executive Officer of the U.S. Government Printing Office. He oversees production and distribution of information products and services for all three branches of the Federal Government. President George W. Bush nominated Tapella for the position of Public Printer and he was confirmed by the United States Senate on October 4, 2007.

Tapella returned to Government service after a two year stint in the private sector as a strategic communications consultant in 2002 to serve as GPO’s Deputy Chief of Staff. In June 2004, Tapella escalated to the rank of Chief of Staff. He brings to the agency a unique combination of skills that includes extensive legislative experience, and an education and practical business background in graphic communications and printing management.

From 1996 to 2000, he served as professional staff on the House of Representatives Committee on House Oversight. As such, Tapella supervised the Office of Member Services, was Chief of Staff to Rep. Bill Redmond and Special Assistant to the Clerk of the House of Representatives. From 1986 to 1993, he was District Representative for Rep. Bill Thomas. Tapella began his career in the graphic design business, venturing later into print brokering, corporate communication and strategic planning. He is a 1991 graduate of California Polytechnic State University, one of the country's leading schools in printing and graphic communications.


Here is what attendees to the 2006 Forum are saying:

This was a very informative event and I really got a lot out of my government peers' presentations

John Gravelle
Printing Specialist
U.S. General Services Administration (GSA)

I appreciated the value of hearing from other government users about the issues they face and how they are resolving them. I also enjoyed several discussions with industry vendors at their display section, having the opportunity to review (and take away) quality print samples produced on the newest digital equipment using a variety of papers. The statistics about digital printing in government were also valuable to me.

Wilma Grant
Publishing Manager/Office of Data Systems
U.S. Supreme Court